Reset your password
Enter your Amazon login and we'll send instructions to the email address linked to your account.
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Enter your Amazon login and we'll send instructions to the email address linked to your account.
Entering my Login
What is my Amazon Login?
Your Login can be found at the top of your Amazon badge above your photo. It's also the same as your username/alias that you log into Amazon's devices or computers.
Selecting a mobile phone number or email
Why don't I see my mobile phone number or email?
We will only show contact information that you have registered with Amazon. To add new information, access Amazon A to Z on the Amazon network and update your contact details on the Profile page.
Will I be charged for a text/SMS from Amazon?
This depends on your mobile carrier and plan. Please check with your mobile provider for more details on text message/SMS charges.
Entering Amazon's verification code
I didn't receive a verification code, what should I do?
If you used a mobile phone number:
Please confirm that the phone number you have selected is capable of receiving text messages and that your cellular plan supports text messages. If you have a prepaid text plan, you may have run out of SMS credits. Please call your carrier to resolve this problem. Otherwise, you may have blocked text messages from Amazon. If you have a USA phone number, please text 'RESUME' to 77418 to enable text messaging from Amazon. If you have a Canadian phone number, please text 'RESUME' to 262966 to enable text messaging from Amazon.
Also, it's possible that your mobile carrier has blocked Amazon's text messages. Please call your carrier to unblock text messages.
If you used an email address:
First, check your spam folder and confirm your inbox is not full. Next, check if sender (no-reply@amazon.work) is blocked in your email preferences. It is also possible that your Internet Service Provider has blocked Amazon’s emails. In this case, please call your provider to unblock messages. Otherwise confirm that your email address in your profile is correct.
Can I use the same code twice?
No, you can only use the code once. Codes expire every 5 minutes, but you can always request a new code.
Why do I need to enter a verification code each time I log in from the same device?
This is for added security to protect your information. Click the "Remember this device" checkbox to skip code verification for 30 days. Don't select this option if you are using a public computer or a device that isn't yours.
I've received verification codes from Amazon A to Z when I have not requested one. How do I stop Amazon from sending me text messages?
If you have a USA or Canadian phone number, reply 'STOP' to the message you received to stop any future text messages from Amazon. Also, you can reply 'RESUME' to restart Amazon text messages. For other numbers, please contact ERC. View the ERC Contact Information section in the FAQ for your region's contact information. Please contact your ERC if you keep receiving codes that you didn't request. View the ERC Contact Information section in the FAQ for your region's contact information.
Entering my Amazon password
I don't remember my password. How can I reset it?
If you have forgotten your password, you can reset it by clicking the "Forgot your password?" link on the Amazon A to Z login screen. An email containing a PIN will be sent to the email address you used when you first created your Amazon A to Z account. Please note that the new password may take up to 2 hours to take effect.
My password has expired. How can I reset it?
If your password has expired, you can reset it by clicking the "Forgot your password?" link on the Amazon A to Z login screen. An email containing a PIN will be sent to the email address you used when you first created your Amazon A to Z account. Please note that the new password may take up to 2 hours to take effect. To avoid this issue in the future, please be sure to update your password every 365 days.
I'm entering my password correctly but I keep receiving an error message. How do I fix this?
If you are receiving an error message when you try to log in to Amazon A to Z, you may need to reset your password. To reset your password, Please click the "Forgot your password?" link on the Amazon A to Z login screen. An email containing a PIN will be sent to the email address you used when you first created your Amazon A to Z account. Please note that the new password make take up to 2 hours to take effect. If you continue to receive this error, please contact your local IT.
I didn't receive a PIN to reset my password, what should I do?
If you didn't receive an email containing a PIN to reset your password, please check your email account's Spam or Junk folder to ensure the message was not filtered. If the message was filtered, you may find an option to 'Mark as good', 'Not Spam', 'Not junk', or 'Add sender to white-list.' This will ensure that you receive future emails from Amazon A to Z. You can request a new PIN at any time by clicking on the Forgot your password? link on the Amazon A to Z login screen, and then selecting didn't receive a PIN?. A new email containing a PIN will be sent to the email address you used when you first created your Amazon A to Z account.
Is the PIN that was sent to me case-sensitive?
Yes, the PIN that was sent to you is case sensitive. Please type it exactly as it appears in your email, and do not include spaces or other punctuation marks.
The PIN that was sent to me does not work, what should I do?
If the PIN you received doesn't work, it may have expired. To avoid this, please ensure that you use your PIN within 15 minutes of receiving it. If the PIN you received doesn't work, it may have expired. To avoid this, please ensure that you use your PIN within 15 minutes of receiving it.
Why don't I see my email address in the drop-down?
We only show the personal email addresses that you have registered with Amazon. To add a personal email address, please contact your manager or local IT for assistance.
Can I reset my password if I do not have an active email address or cannot login to my email at this time?
If you are unable to access your email or do not have an email address, you will need to contact your manager or local IT for assistance.
ERC Contact Information
How do I contact ERC from my region?
United States
Phone: +1 (888) 892-7180
United Kingdom
Phone: 0808 145 3744 or 020 7855 3100 - Available Monday-Sunday: 6:00am-7:00pm
Canada
Phone: 1 877-467-1383
Costa Rica
Phone: 0 800 015 0702
Czech Republic
Phone: 800 701 388 or 228 882 253 - Available Monday-Sunday: 7:00am-8:00pm
Ireland
Phone: 1800 947784 or 165 31446 - Available Monday-Sunday: 6:00am-7:00pm
Poland
Phone: 80 011 246 76 or 12 881 11 61 - Available Monday-Sunday: 7:00am-8:00pm
South Africa
Phone: 080 098 8812 - Available Monday-Sunday: 8:00am-9:00pm
India
Email ERC at Erc-india@amazon.com
Germany
Phone: 0-800-000-9781 or (+49) 089-1208-5603 - Open Monday to Sunday: 7:00 to 20:00 (UTC+1)
France
Phone: 0-800-907-578 or +331-70-39-49-57 - Open Monday to Sunday: 7:00 22:00 CET
Italy
Phone: 800 792 463 or +39 02 8295 0296 - Open: 7:00 to 10:00 CET.
Slovakia
Phone: 0-800-606-025 or +421-233-456-686 - Open Monday to Sunday: 7:00 to 20:00 (UTC+1)
Spain
Phone: 900-831-779 or +34-9-3220-3850 - Open Monday to Friday: 8:30 to 17:30 (UTC+1)
Australia
Phone: +61 1300 109 674 - Open Monday to Friday: 9:00 to 17:00 (AEDT)
Bahrain
Phone: 80006434 - Open Sunday to Thursday: 9:00 to 18:00 (UTC+4)
Belgium
Phone: 0800-714-62 or +322-80-865-08 - Open Monday to Friday: 8.30 to 17.30 p.m. (UTC+1)
China
Phone: 8000 or 400-623-6780 - Open Monday to Friday: 9:00 to 18:00, China Standard Time.
Egypt
Phone: +20 22 160 4988 - Open 5 days a week: 9:00 to 18:00 (UTC+4)
Finland
Phone: 0800-917-731 or +358-9-4245-1824 - Open 7 days a week
Japan
Phone: 0800-123-3656 - Open weekdays: 9:00 to 18:00.
Mexico
Phone: 018000623471 or 4423489568 - Open Monday to Friday: 7:00 to 20:00.
Morocco
Phone: +212-53-80-44-230 - Open Monday to Sunday: 06:00 to 21:00.
Netherlands
Phone: 8000-229-880 or +31-208-085-004 - Open Monday to Friday: 8:30 to 17:30 (UTC+1)
New Zealand
Phone: +61 1300 109 674 - Open Monday to Friday: 11:00 to 19:00 (NZDT)
Philippines
Phone: +63 28 271 1438 (Manila) or +63 32 402 8200 (Cebu) - Open Monday to Friday: 6:00 to 18:00 (Philippine Time)
Romania
Phone: 0-800-896-340 - Open Monday to Friday 7:00 to 18:00 (UTC+2). Saturday - Sunday: 7:00 to 16:00 (UTC+2)
Singapore
Phone: 8000 or +65 64084280 - Open Monday to Friday: 9:00 to 18:00, Singapore Standard Time
Sweden
Phone: 0200-330-983 or +46-840-839-532 - Open Monday to Friday: 8:30 to 17:30 p.m. (UTC+1)
Switzerland
Phone: (+49) 89-2206-1049 - Open Monday to Friday, 8:30 - 17.30 (UTC+1)
United Arab Emirates (UAE)
Phone: +971 45 731 573 - Open Sunday to Thursday: 9:00 to 18:00. (UTC+4)